Last updated: 27 August 2025
At PeakFriend, your privacy and security are our top priority. Whether you’re on Simple Business Monitoring or Business Monitoring Pro, your information is handled with the utmost care and in full compliance with applicable privacy laws.
1. What Information We Collect
We may collect the following types of personal and business information:
Account & Setup Information – Contact details, business address, and any system preferences shared during onboarding.
Monitoring Alerts & Metadata – Sensor alerts, system activity logs, and device status information.
Service Usage Data – How you access alerts, reports, and other service features.
Note: PeakFriend does not store or retain any camera footage. All footage is processed and stored exclusively by our trusted monitoring partner in accordance with their own privacy and security policies which can be found here.
2. How We Use Your Information
Your information is used to:
Respond to enquiries and provide quotes or service details.
Deliver and manage our services, including security system installation, monitoring, and insights tools.
Improve our website, services, and customer experience.
Send updates, newsletters, or promotional content (only if you opt‑in).
Comply with legal obligations and industry regulations.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
Trusted Third‑Party Providers (Securitas) to deliver our services.
IT & Website Support Partners to maintain online platforms and data security.
Regulatory or Legal Authorities where required by law.
All third‑party partners must handle your data in line with Australian privacy laws.
4. How We Store and Protect Your Data
We securely store your personal data using industry‑standard safeguards and take reasonable steps to:
Protect data from unauthorised access, misuse, or loss.
Encrypt sensitive information during transmission.
Limit access to your data to authorised personnel only.
We retain your personal data only for as long as necessary to provide services and meet legal requirements.
5. Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections to your personal information.
Withdraw consent or unsubscribe from communications.
Request deletion of your data (unless we are required by law to retain it).
To exercise these rights, please contact us at hello@peakfriend.com
6. Third‑Party Links
Our website may include links to other websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their policies.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date.
Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
PeakFriend
Email: hello@peakfriend.com