Last updated: 1 July 2025
At PeakFriend ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (www.peakfriend.com), use our services, or interact with us.
1. What Information We Collect
We may collect the following types of personal and business information:
Contact Information: Your name, email address, phone number, business name, and address.
Website Usage Data: Pages visited, time spent on site, browser type, IP address, and other analytics via tools such as Google Analytics.
Service-Related Information: Any information you provide when enquiring about or subscribing to our services, including business preferences, property details, and system requirements.
Cookies and Tracking Technologies: We use cookies to enhance your website experience and collect data about site performance and usage.
2. How We Use Your Information
We use your information to:
Respond to enquiries and provide quotes or service details
Deliver and manage our services, including security system installation, monitoring, and insights tools
Improve our website, services, and customer experience
Send updates, newsletters, or promotional content (only if you opt in)
Comply with legal obligations and industry regulations
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
Trusted third-party providers (e.g. Alarm.com, Securitas) to help us deliver our services
IT and website support partners who help manage our online platforms and data security
Regulatory or legal authorities when required by law
All third-party partners are required to handle your data in line with Australian privacy laws.
4. How We Store and Protect Your Data
Your data is securely stored using industry-standard safeguards. We take reasonable steps to:
Protect data from unauthorised access, misuse, or loss
Encrypt sensitive information during transmission
Limit access to your information to authorised personnel only
We retain your personal data only for as long as necessary to provide our services and fulfil legal requirements.
5. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections to your personal information
Withdraw consent or unsubscribe from communications
Request deletion of your data (unless retention is required by law)
To exercise these rights, please contact us at hello@peakfriend.com.
6. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
7. Changes to This Policy
We may update this policy from time to time. All changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
PeakFriend
Email: hello@peakfriend.com